Staffing & recruiting
A dedicated support agent for every staffing account
People to reach when a placement is moving fast: your assigned agent, a team available through live chat and email, and founders who remain accessible to help.
Short answer
How does SafestHires support staffing agencies and candidates?
Every staffing client is assigned a dedicated support agent. Clients and candidates can also reach the support team through the live-chat tool in the screening platform or email admin@safesthires.com. When someone is not immediately available, the team typically responds within an hour; company founders remain accessible for additional support.
The person who knows your account
Dedicated by default
All staffing clients have a dedicated support agent assigned to their account. Your agent can get familiar with your ordering patterns, client-specific packages and the questions your recruiters encounter.
A team within reach
Clients and candidates can quickly contact the support team using the live-chat tool inside the screening platform. You can also email admin@safesthires.com.
When an answer cannot wait
If a support person is not immediately accessible, they will typically respond within an hour. This is a typical response window, not a guarantee of an immediate resolution or a fixed turnaround for an individual report.
Company founders remain accessible to offer support too. You are not limited to a ticket queue when a staffing account needs help understanding an order, navigating the platform, or sorting out a candidate question.
Reach us your way
Live chat
Clients and candidates can use live chat inside the screening platform.
Send an account or candidate support question to admin@safesthires.com. Please avoid sending sensitive candidate identifiers in ordinary email.
Planning your staffing program?
Explore the staffing screening guide, estimate service spend, or browse the staffing FAQ.
Talk to our team